Metoni support
Need help with Metoni? Email us with a short description of the problem. We also welcome feedback and ideas for future versions.
Contact the Metoni team
Fintaxtech Ltdask@fintaxtech.co.uk
+44 7884 594929
Registered office: 79 Yarrow Terrace, Dundee, Scotland, DD2 4DX
Monday to Friday, 09:00–18:00 UK time. We aim to reply within two UK business days.
Trader information
Fintaxtech Ltd · Company number SC807896 · Registered in Scotland
Registered office: 79 Yarrow Terrace, Dundee, Scotland, DD2 4DX
Email: ask@fintaxtech.co.uk
Phone: +44 7884 594929 (contact link above)
Supported platforms
Metoni is available on Android through Google Play. The iPhone and iPad App Store release is pending and is not yet available. Check Google Play for compatibility with your device.
Get Metoni on Google PlayTry these steps first
- Check Google Play for an available Metoni update.
- Close and reopen Metoni. If the issue continues, restart your device.
- Note what you were doing and whether the problem happens again when you repeat those steps.
- Do not clear app storage or uninstall Metoni as a troubleshooting step: this can permanently remove locally stored workout records. Contact us first if you are unsure.
Report a problem
Include the following information where possible:
- Your Metoni app version (from the app information in your device settings).
- Your device manufacturer and model, and Android or iOS version.
- The steps that led to the issue, what you expected and what actually happened.
- Any error message, and whether the issue happens every time or only occasionally.
- An optional screenshot with names, workout details and other personal information removed.
Do not email passwords, sensitive health information or unnecessary personal data. You do not need to send your workout history to describe a problem.
Email Metoni supportFeedback and feature requests
Tell us what you are trying to do and what would make it easier. We review suggestions, but a request does not guarantee a feature or release date.
Frequently asked questions
Do I need an account?
No. Metoni does not require an account or sign-in to plan and log workouts.
Can I use Metoni offline?
Yes. Workout planning and logging work offline. The privacy policy separately explains analytics, crash reporting and remote configuration.
Where is my data stored?
Your workout data is stored on your device. The privacy policy explains the separate analytics, crash reporting and remote configuration services.
Can I add my own exercises?
Yes. You can add your own exercises.
How do weight suggestions work?
When every working set of an exercise hits its target reps at the same weight, Metoni suggests adding the weight increment you choose for that exercise. Warm-up sets are ignored.
How do I switch kg/lb or the theme?
Choose kg or lb and the light or dark theme in Settings.
How do I export or import a plan?
Go to Settings › Workout Plans › plan menu.
How do I delete my data?
Delete the app to remove your locally stored workout data.
Can support recover my workout records?
FinTaxTech does not hold a copy of your locally stored workout records. Uninstalling the app can permanently delete them; we cannot restore them from our systems.
Is Metoni available for iPhone?
The iPhone and iPad App Store release is pending. It is not yet available; we will add a download link after approval.