AI automation for transport & logistics
A shipment can be marked delivered while the paperwork tells a more complicated story. We can match delivery notes to the right leg, extract discrepancies and give dispatch a short list of items to resolve before billing.
A delivery note records a damaged carton
Illustrative example using fictional details.
Driver’s note
“Shipment D-608: nine cartons accepted. One returned with a crushed corner.”
What the team can check
- Dispatch record
- Ten cartons expected at the receiving depot
- Delivery evidence
- Signed note for nine cartons · Damage photo attached
Dispatch review item
Link the note and photo to D-608. Record one returned carton and hold the billing handover until dispatch checks the discrepancy against the customer’s terms.
How the workflow runs
- Identify the delivery leg. Read the shipment reference, stop and delivery date from the note. Flag a reused reference or ambiguous stop rather than attaching evidence to the wrong job.
- Compare expected and received items. Put the recorded count beside the planned count. Highlight damage notes and missing evidence for dispatch to inspect.
- Hand over completed records. Apply the completion rules agreed for that customer. Dispatch resolves exceptions and billing receives a reference to the approved supporting documents.
What we need from you
Describe where notes and photos arrive, how a shipment is identified across multiple stops and which documents billing expects. Use sample paperwork without real consignee details.
Pilot one route or depot
Replay a batch that includes partial loads, duplicate photos and unsigned notes. Compare the proposed handover with dispatch’s final decision and check how long exceptions take to resolve.
Frequently asked questions
How would a missing signature show up?
Where a signature is required, dispatch can receive a review item with the shipment reference and the delivery document. Staff can follow up with the driver.
What about a delivery split across two vehicles?
We can track each expected delivery note against the same shipment. Billing readiness follows the completion rules your dispatch team agrees.
What if a driver uploads a note after billing preparation starts?
Match the new evidence to the open shipment and surface the update for dispatch. A staff member decides whether the billing handover needs revising.
Can a photo confirm that the goods were accepted?
A photo can be attached as supporting evidence. Acceptance follows the agreed customer rules and the documents checked by dispatch.
Which delivery documents hold up billing?
Tell us what counts as a complete delivery record and where dispatch currently finds the evidence.