AI automation for hotels & hospitality
One guest email can contain an easy question about arrival and a request only reception can confirm. We can prepare the routine part from approved property information and keep the reservation decision with the front desk.
A late arrival with a room request
Illustrative example using fictional details.
Guest’s email
“We expect to arrive at 11 pm on Friday. Can we check in then, and is a step-free room available?”
What the team can check
- Arrival instructions
- This fictional hotel’s Friday reception hours extend to midnight
- Reservation check
- Step-free room features and availability require staff confirmation
Reply for reception
“Reception is open until midnight this Friday, so an 11 pm arrival is within our check-in hours. We’re checking the room features and availability for your stay and will confirm those separately.”
How the workflow runs
- Match the property and stay dates. Select instructions for the correct hotel, day and season. If the group has two hotels with similar names, reception confirms the location.
- Find approved guest information. Attach the current arrival instructions and their effective dates to the draft. Flag special dates or conflicting policies for staff.
- Review commitments. Separate general information from room allocations, charges and exceptions. Reception verifies the booking through its usual process before confirming a request.
What we need from you
Bring your current guest information pack, seasonal changes and a list of requests that need a supervisor. Pick one member of staff to own updates to the source material.
Pilot one property
Try a sample of arrival questions spanning weekdays, weekends and holiday dates. Check the policy selected, time spent editing and whether any draft promised an unconfirmed service.
Frequently asked questions
How do seasonal breakfast times stay accurate?
Reception can maintain one approved schedule with dates for each season. When dates overlap or a time is missing, the question goes to staff.
Can it promise a particular room to a guest?
The workflow can identify the request and pass it to reception. Staff check the room’s features and availability before confirming anything to the guest.
Can replies follow the hotel’s tone?
Yes. Reception can supply a few approved examples of greetings, directions and sign-offs. Staff can edit the draft for the individual guest.
How would another language be handled?
Start with languages staff can review. Keep names, dates, fees and accessibility details beside the original message so a reviewer can verify the wording.
Which questions reach reception every day?
Tell us which property information your team looks up most often and where it is maintained.